What Our Clients Are Saying

Real customer experiences are worth a thousand words. Click on the summaries of the client testimonials below to read the whole thing:

Testimonials

“. . . well beyond my delivery expectations.”

“Ed and Mitch did a tremendous job and deserve recognition for the exceptional job they did. They went well beyond my delivery expectations.”

A definite pleasure . . .

Dealing with Garnell was a definite pleasure. Even though I was out of the country for 2 months during the initial construction, Garnell kept in constant contact with myself ensuring I was fully aware of what was taking place with regards to materials, delivery and costs, etc. The deliveries were timely and the material was always of the highest quality. Garnell followed up on a regular basis to make sure there were no shortages and that I was pleased with everything. Kevin

Outstanding and expedited response . . .

Garnell, I would like to take the time to acknowledge the outstanding and expedited response that I have received from you on all my requests today. It is not often one would receive a reply within minutes of a question. Although it is small in relation to customer orders, it is very nice to receive the attention I did from you today. Having said that, you and the company just earned a new customer, just on the help alone today AND your prices are very fair. I commend you and the company for the outstanding service. Best regards, it has been a pleasure.

Brian Bowker

“Extremely helpful and friendly . . .

My wife and I were looking to start our deck this spring and was referred to Garnell Ulmer over at Olympic Building Centre for our decking material package.  Let me start off by saying Garnell was extremely helpful and friendly.  He was very knowledgeable which made it very easy for us as we had no clue on what we needed.  Garnell put together a material list for us and was very quick in getting the quote to us.  With multiple design changes, which changed the material list, he was always willing to help and was very quick in getting back to us.  I would recommend anyone looking for decking material or anything else to see Garnell.  Excellent service is hard to come by and Garnell exceeded all our expectations!

Patrick Chan

Pro-Panel Garage System, an absolute time-saver!

We just had a garage package delivered by Olympic. We got the pro panel package, it was a absolute time saver Garnell showed us how easy it would be .The panels were delivered on time as promised by a very helpful fellow by the name of Trent.  He placed it where we wanted it with ease.

I would really recommend this option to anyone.  It fit together perfect and myself and 4 buddies had it up and shingled in one day.  Many thanks to Garnell for helping explain it.  He made sure we got everything we needed and more. We were also able to phone him if we had any questions. I guess my garage in the city will be next. P.S. The extra small charge was well worth it as there is no waste this way.

A definite asset . . .

Ed has been doing a great job for us going above and beyond.

He is  definitely an asset to your company and the people he delivers too. Chris

Far above the competition!

Outstanding delivery service, far above the competition. Our product was handled in a professional manner and unloaded exactly where and how we wanted it. This is one of the reasons I’m a loyal Olympic customer. Thank you.

“. . . a great job

Ed and Mitch did a great job bringing the materials down into the basement yesterday. They were pleasant and well mannered, outstanding qualities for your company.

Lionel

. . . over and above the call of duty

Erik went over and above the call of duty today.  First off, the delivery was there earlier than we expected and Erik was polite in asking where to put the product. We asked Erik to move some trusses over to the other side of the condo with the Moffett as the crane was setting up.  Erik was more than willing to help out. We were very happy he didn’t have to carry trusses to other side of the building. At the end of the day I’m a very happy customer. Please send my thanks to the shipping department.

Unparalleled customer service . . .

Having dealt with many suppliers, Garnell certainly raises the bar. His attention to detail, follow up, and customer service is  unparalleled in this industry. A solid partner in the business.  Jeff Stokoe

Great Service!!!

Garnell, the service I received from you was excellent, the materials that you suggested for my deck look great. You were always there to answer any questions that I had during the process. I am beyond satisfied with the products and service. The new deck looks amazing!!! Thanks again for the great service. Mannie Vong

‘Excellent service is hard to come by . . . ‘

My wife and I were looking to start our deck this spring and was referred to Garnell Ulmer over at Olympic Building Centre for our decking material package.  Let me start off by saying Garnell was extremely helpful and friendly.  He was very knowledgeable which made it very easy for us as we had no clue on what we needed.  Garnell put together a material list for us and was very quick in getting the quote to us.  With multiple design changes which changed the material list he was always willing to help and was very quick in getting back to us.  I would recommend anyone looking for decking material or anything else to see Garnell.  Excellent service is hard to come by and Garnell exceeded all our expectations!

Patrick Chan

Impressed!

Just wanted to say that my new garage access door was delivered in a beautiful Olympic truck by Matt this morning at 7:15am (right on schedule). I actually noticed several neighbours pointing to the truck. Matt was very  courteous and thorough. Greeted me nicely and introduced himself, with a firm handshake and a smile. The door was well packaged and looked in good shape. I helped him carry it into my garage. I will be unpacking and installing the door this weekend.

Garnell was also very helpful during the ordering process and it went smoothly.

Well done to all. Thank you, Ed

Impressive service . . .

We contacted Olympic Building Centre via their online garage package quote request form.  We were very pleasantly surprised to hear from Garnell with a quote in less than 24 hours!   He was very efficient and got me in touch with a reputable contractor the same day, so that we could get started on our plans to build a new garage.   I am very impressed with the service I have received to this point!

S & D

“A stress free experience . . . “

We can’t even begin to express our appreciation and gratitude to Garnell at Olympic. From the very beginning his customer service and knowledge exceeded our expectations. His quick responses and constant communication was such a relief and kept us at ease. From answering all our questions, to helping gather all the correct information and arranging for a delivery that was convenient for us, we really couldn’t ask for better. He’s such a pleasure to deal with and his customer service is second to none.  For anyone wanting a stress free experience, I 100% recommend Garnell. We will definitely be going back for any future projects.

Sabrina Bowman

Customer satisfaction and response to our use of his project pictures . . .

” . . .  In three to four weeks the garden will be in full bloom, more mature and the grass will be even better. If you want you could even send a professional down to take pictures. We are very happy with Olympic and the name comes up often in discussions with friends and neighbors.

Billie Dudrak

“. . . WOW! Their efforts are very much appreciated.”

“We were sitting on the coach watching TV at 7:10 this evening thinking Olympic wasn’t going to show up.

We heard someone walking on the deck, looked outside and saw Erik. WOW!

Erik showed up with Ed to pick up my overage of materials. These two guys were professional in what they did, loaded the materials from the garage onto the forklift, shrink wrapped and tied the material on the truck without complaint. They did the job you sent them out here to do, well after hours. Their efforts are very much appreciated by my wife and myself.”

Bev and Dave Underwood

“I was totally impressed . . .”

I had an order delivered on Monday and then a return and delivery the next day. I was totally impressed that my second delivery and return happened so quickly and efficiently. Howie, my Olympic Coach and Ed, the Driver, were great! Kevin

” . . . prompt delivery and quality service . . . “

Howie, My wife called to tell me we received our lumber package already this morning. Thanks very much for the prompt delivery and the qualify customer service. Darcy Jones

” . . . the real definition of customer service . . . “

I wish to express my compliments to the driver for a job well done. The driver asked me if I needed help to bring 64 bags of Roxol Insulation into the house. I appreciate the fact that I didn’t have to ask for help, the offer along is, in my opinion, the real definition of customer service. Alberto